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Department of Mechanical Engineering

Linda Borghesani

Part-Time Lecturer

Linda Borghesani

Part-Time Lecturer

Phone 617.627.3239
Robinson Hall, Room 150
200 College Avenue, Medford, MA
Research: 
user interface design, usability testing, heuristic & expert evaluations, benchmarking/competitive studies, customer experience, mobile devices, human factors, journey mapping, customer research, strategic insights
Biography: 

Linda Borghesani has built her career performing and designing user interfaces and conducting customer research for over 30 years.  She currently works as a Senior User Experience Researcher at Constant Contact, helping small and medium businesses effectively use digital marketing tools.  Her prior work includes 17 years as a User Experience Strategist at Verizon designing products and services to ensure world-class user experiences. She started teaching at Tufts School of Engineering in 2016.  She graduated with a BS and MS in Human Factors from Tufts School of Engineering when Tufts was one of the few universities to offer this program. Linda holds over 30 patents and has had several publications and has presented as several conferences.

Education: 
M.S., Engineering Design (Human Factors), Tufts University, 1990
B.S., Engineering Design (Human Factors), Tufts University, 1988
Professional Experience: 
2018-present

Sr User Experience Researcher, Constant Contact/Endurance

2016-present

Part-Time Lecturer, Department of Mechanical Engineering, Tufts School of Engineering

2009 – 2017

Manager, User Experience Strategist, Verizon Wireless

2000-2009

Senior User Experience Designer, Verizon Communications

1990-2000

User Interface Designer, MITRE

1996-1997

UI Consultant, Data Translation, Vignette Corporations

1987-1990

User Interface Engineer, Digital Equipment Corporation (DEC)

Selected Honors and Awards: 
  • 2019: SOE Outstanding Career Achievement Award
Professional Memberships: 
Special Interest Group in Computer Human Interaction (SIGCHI)
User Experience Professionals Association (UXPA)
Society of Women Engineers (SWE)
Teaching/Courses Taught: 
ENP-0061 Human Factors & Ergonomics